Cancellation Policy

Non-cancellation Policy: At Totspet, we do not accept cancellations once an order has been placed. This policy ensures that orders are immediately prepared for dispatch to guarantee timely delivery. We appreciate your understanding and cooperation.

Cancellation Fee: In special circumstances where cancellation is pursued after an order has been processed, a cancellation fee of 20% of the total order amount will be applied. This fee helps cover the costs incurred from the preparation of your order.

Refunds: Due to our non-cancellation policy, refunds are only considered under special circumstances and will be subject to a 20% cancellation fee.

Rescheduling: If you need to change the delivery date of your order, we offer the option to reschedule. Please contact our customer service team to arrange a new delivery date.

Custom Orders: Please note that custom orders cannot be cancelled or refunded once production has commenced.

We urge all customers to carefully review our cancellation policy before making a purchase. Understanding these terms ensures a smooth and transparent transaction process. Thank you for your cooperation and understanding.

For any questions or concerns, please contact us at:

Totspet
PURPLEMOON CREATIVE AGENCY LTD
College House, 17 King Edwards Road,
Ruislip, London, United Kingdom, HA4 7AE
Email: contact@totspet.com
Phone: +44 127 300 4326