Shipping Policy
To ensure that your package is properly delivered and you receive shipment within the advertised time frame, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly. We do not take responsibility for incorrect information. If the package is returned as non-deliverable, we will issue a store credit for the net price of your item(s) minus the shipping charge.
If you refuse any shipments from Totspet, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your refund.
If your tracking information states that your package was delivered and you have not received it, you must address this with your postal service. Totspet does not hold any responsibility for packages that state being delivered. We do not issue refunds for packages that state being delivered.
Location of Dispatch: College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE
Our Shipping Process Explained:
Handling Time: Once your order is confirmed, we prepare and pack your item for dispatch within 2-3 business days (Monday – Friday). Please note that orders received after our daily cut-off time of 5:00 PM (GMT) will be processed the next business day.
Transit Time: Following the handling period, your item will be shipped and is estimated to reach you within 6 to 12 business days (Monday – Friday) under our Standard Shipping provision during regular seasons.
Total Delivery Time: The overall time you can expect to receive your order is calculated by adding our handling time (2-3 business days) to the transit time (6-12 business days).
Our Shipping Charges: Shipping from our warehouse is completely free. Therefore, you only pay for your purchased items, and we take care of the delivery costs.
Kindly Note: Delivery estimates may vary during peak periods and based on your location. We appreciate your understanding in this matter.
If you have any questions or concerns, please contact us at:
Totspet
PURPLEMOON CREATIVE AGENCY LTD
College House, 17 King Edwards Road,
Ruislip, London, United Kingdom, HA4 7AE
Email: contact@totspet.com
Phone: +44 127 300 4326